Delivery & Returns
How does delivery work?
✔︎ We use The Courier Guy for all of our deliveries, and do deliver all over South Africa.
- You can expect your Frame orders within 3-5 business days from when you place your order. If you select ‘local pickup’ as delivery option, we will contact you when your order is ready to pickup.
- All Furniture items are made on demand thus processing time is about 3 weeks from the day you place your order, and 3-5 business days for delivery to your door.
When we ship the order you will receive a confirmation email with a tracking number. The Courier Guy uploads events on where your parcel is, don’t stress if there is no events uploaded after 24 hours – the system can take a day or so to catch up..
If your order does not arrive within 10 business days, please contact us so that we can follow it up with The Courier Guy. We guarantee your parcel’s delivery by requiring a signature on arrival.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love your products. However if your parcel arrives in with any issues including broken glass, broken frames we offer a 7-day returns policy.
Our policy includes
If glass is broken please contact us at firstname.lastname@example.org and we will arrange a glass replacement free of charge.
If your frame arrives damaged then please contact us at email@example.com and we will arrange a frame replacements free of charge.
Custom sizes and colours
If a frame or furniture item is made to specific specs from the client (size, colour or design) we do not allow for returns on these items.
If you need to return a product please email our team at firstname.lastname@example.org with your order name and number, as well as the reason why you would like to return your product, then our team will inspect your reasoning and if we it deemed unfit by our inspection team for any reason we reserve the right to deny your refund. We will not accept any returns after 7 days regardless of the reason for return.
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.
We will send you a return shipping label at your cost, that you will be required to attach to your original packaging before The Courier Guy comes to collect the parcel.